Two Ways to Work with Atlas.
Either Atlas walks the loss, or you already did and Atlas writes it. Same estimate, same format, same standard either way. Here is what happens in each lane, what you send, and what comes back.
A short call or an email to start: the loss address, the type of loss and the date, the claim number if there is one, and what you need back. Atlas tells you plainly whether it's a fit, what it will cost, and how the file will be delivered. Then send what you already have (an ESX or PDF from anyone, photos, the mitigation contractor's drying log) and a contact who can meet on site. What isn't required: an account, a contract, or a pipeline. One loss is a real engagement.
On site with you, or on a video call if that's how you work. We go through the loss, talk through the damage, and agree on the scope before anything gets written. That conversation is where most estimate problems get prevented.
A Matterport scan of every affected area, and the unaffected ones that share a finish, so the sketch and the measurements come from one source. Laser where the scan can't reach. Moisture readings where they justify a removal line. Thermal imaging where finishes hide the water. A photo of every surface the estimate will name, labeled to the room.
The estimate is built in Xactimate® from the measured sketch, room by room, and written so it tells the story of the loss: top down, trade by trade. Related items travel together (the flood cut, the tape and float, the seal, the paint, two coats). Detach and reset, general conditions, and code-required items are on their own lines so you can see them and a contractor can build from them. Where the loss involves an engineer's report or an environmental protocol, Atlas writes to it and says so.
The ESX and the PDF, the room-by-room photo report, the Matterport sketch and walkthrough link, the invoice, and notes on anything Atlas could not verify, in your Atlas portal and by email. One round of revisions is included; send them together. Revisions come back as a revised ESX and PDF.
The .esx with the sketch, a DocuSketch or Matterport link, photos, your scope notes, the drying log. If you have your own estimating guidelines, send those too and Atlas writes to them.
Every room, every photo, every reading, against the scope you described. If something doesn't line up, you hear about it before the estimate is written, not after.
Same as lane one: Xactimate®, from your measurements, top down and trade by trade.
ESX and PDF, and the invoice.
Estimating is priced by loss value on a published schedule. Matterport 3D documentation is $289 to 3,500 square feet, with 90 days of hosting. Work outside the schedule is $189 per hour. Travel within 50 miles of Merrimack, NH is included. Net 30.