Ice built up along the eave of a New England home, with icicles hanging from the gutter line and snow on the roof below.

Residential · Types of Loss

The damage starts at the ridge and ends in the wall.

Ice dams and frozen pipes are New England's signature winter losses, and both do their work out of sight. Atlas documents the meltwater path and the burst point (and the heat loss and freeze exposure that caused them), so the estimate reflects the whole event.

What an ice dam actually does to a house

An ice dam is a heat problem wearing a roof problem’s clothes. Warm air escaping the living space into the attic melts the snow on the upper roof. That meltwater runs down the sheathing to the eave (which hangs out over unheated space and stays below freezing), and there it refreezes. Do that for a few cold days and a ridge of ice builds at the eave. Now the next round of meltwater has nowhere to go but up and back, under the shingle courses, until it finds the edge of the ice-and-water membrane and gets into the sheathing behind it.

From there it follows the structure. It wets the roof deck, runs down the top plate of the exterior wall, and shows up as a brown ring on the ceiling near the outside wall, which is where most scopes stop. But the water that reached the top plate keeps going into the wall cavity below, behind the insulation, wetting studs and the back of the finish on the floor beneath. Crawl the attic and open that eave, and the wet line runs a lot further than the ceiling stain suggested.

Frozen pipes are the same story from a different pipe. A supply line run through an uninsulated exterior wall or an unconditioned bay sits in freezing air, the water inside expands, and the pipe splits. It often doesn’t leak until it thaws (frequently while the house is empty and the heat is set low), so it can release water for hours or days before anyone knows. The wet area is never just the fixture; it’s every cavity and floor the water reached while it ran.

Both losses share a root cause worth documenting: not enough insulation, not enough air sealing, a pipe in the wrong assembly. That cause is why it happened, and why it will happen again if left unaddressed. It belongs in the record as a condition, documented, not editorialized.

Why these losses have to be scoped in the attic and the wall

You cannot scope a winter loss from the ceiling stain. Atlas documents the meltwater path from the eave down, opens and maps the wall cavity below, locates the burst point and the freeze exposure that caused it, and records the attic insulation and ventilation behind the whole event. Moisture mapping and thermal imaging trace the water the finishes are hiding, so the estimate covers the roof, the assembly, and the drying: the actual size of a loss that started at the ridge.

Documentation reality

What early estimates commonly miss.

None of this is anyone cutting corners on purpose. It's what a first pass, done fast and often from the surface, tends not to capture. Each item is a documentation question, recorded so the file can answer it.

01

Meltwater backed up past the barrier

An ice dam pushes water uphill under the shingles, past where the ice-and-water membrane stops, into the sheathing and down the top plate. The stain on the ceiling is the end of that path, not the start of it.

02

The wall cavity below the eave

Ice-dam water rarely stops at the ceiling. It runs the exterior wall cavity behind insulation, wetting framing and finishes on the floor below. Scoped to the ceiling stain, that cavity never gets opened or dried.

03

The cause that will do it again

Ice dams are an insulation-and-ventilation problem before they're a roof problem. A pipe froze because it sat in an uninsulated exterior wall. Documenting the cause is part of the loss record, not commentary.

04

How long the water ran

A pipe that split while the house was empty released water for hours or days. The affected area is far larger than the fixture, and the record has to reflect the run time, not just the leak.

On this loss

What Atlas documents on a ice dams & frozen pipes loss.

The specific scope, imaging, and estimate items Atlas captures on site, named plainly, the file a public adjuster, restoration contractor, or general contractor can carry straight into the claim.

Send one winter loss

Massachusetts & New Hampshire

Code drives scope, and it differs by state.

Massachusetts

Massachusetts requires ice-barrier protection at eaves on roof work, and the state building code drives how much of the assembly is brought current when an ice-dam roof is repaired; insulation and ventilation standards can factor into the rebuild.

New Hampshire

New Hampshire's cold-climate construction follows the national model codes with amendments; ice-barrier and insulation provisions in effect at repair can exceed the original build, which matters directly on the assemblies an ice dam damages.

Atlas documents the conditions that trigger code-required work so the estimate reflects it. Atlas does not interpret code for a claim. The authority having jurisdiction and the licensed professional make that call.

A cutaway diagram of an ice dam forming at a roof eave as attic heat melts snow that refreezes and backs water up under the shingles.
How it happens

Ice dam formation cutaway: heat loss, meltwater, refreeze at the eave, and backup under the shingles (4 markers)

  1. 1Heat loss into the attic
  2. 2Snow melts
  3. 3Ice dam forms at the eave
  4. 4Water backs in

If you're a property owner, ask your public adjuster or contractor about Atlas documentation. Atlas produces the file; the licensed professional handles the claim.

The damage starts at the ridge and ends in the wall. Documented right the first time.